OUR SERVICES
Thanks to its experience gained in the sector of automation, ALFATRE’s feeding and orienting technology is cutting edge.
The approach with our customers is completely technical and geared to finding the best solution to automate the different designs. We opt for a preliminary layout, supplied in two-dimensional form to the customer to check machine space take-up and heights.
When the order is placed, a tailored (Solid Work) three-dimensional design is made that the customer will then position in its line layout.
3D DESIGN
Our technical department has 8 designers who are orienting experts.
The 3D designs are drawn up with the Solid Works programme used by millions of technicians throughout the world.
IN-HOUSE PRODUCTION
All our products are made to our design and by a technical department to optimize productive efficiency and are constantly upgraded to improve productivity.
CUSTOMER CARE
One of our points of excellence for the market is undoubtedly customer care. ALFATRE ensures after-sales customer care inside and outside Italy using qualified and responsible staff.
TAILORED TO THE CUSTOMER… COL 3D
Owing to the design created by one of our technical designers who are experts in 3D Solid Works orienting, used by millions of technicians in the world, the customer can see what he has ordered directly on his line and thus check its overall dimensions and alignments.
The dispatch of a preliminary 2D design provides an immediate idea of the system, which will then be developed as a three-dimensional design.
L’invio di un disegno preliminare in 2D fornisce nell’immediato un’idea della fornitura che verrà poi sviluppato in tridimensionale.
PRODUCTION FLEXIBILITY
ALFATRE products are tailored to customer requirements. In this way, the standards are customized whilst maintaining high technical efficiency.
Our warehouse holds most spare parts to avoid unnecessary interruptions to production.
DELIVERY & INSTALLATION
Our systems are tested thoroughly at ALFATRE before delivery. The machine is always tested by our qualified technicians, who may be assisted by the customer’s technical staff.
Once the machine has been tested it will be supplied with detailed documentation that will help the customer during the installation phase. Installation can be carried out, if requested beforehand, by our staff on your premises, just like the final acceptance test with the line running.
ASK FOR AFTER-SALES SERVICE
Do you need help with one of our products?
Specify the type of machine and the type of problem detected. Our technicians will get back to you within 24 hours.
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